Customer Proprietary Network Information:
You authorize your wireless carrier to disclose your device location information with us and other companies with whom we work in order to provide load tracking services. Your device location will be used to offer load location and ETA information to the product shipper, broker and/or carrier for the duration of the load shipment. Your consent will be valid for the duration of the relationship or until you revoke it. You make revoke your consent by texting “STOP” to 84787, by calling toll free 1-888-270-0482, or by contacting your wireless carrier. Your device location information is Customer Proprietary Network Information (CPNI), which is information about your telecommunications service. It is your right and your carrier’s duty to protect your CPNI. Your decision will not affect your current wireless service. However, if we are unable to use your CPNI for this purpose, this may impact CX North America’s ability to offer load location and ETA information.
Description of Location Enabled Service:
CX Carrier’s Service/Application utilizes the location of your mobile phone to enhance the delivery of our services to you. When you use our services we will request your permission to obtain your mobile phone location. Your location information will be used to update your customer/broker with your current location, whilst fulfilling an order for them. Your location will also be used for 30 days for historical reporting purposes.
You will be required to confirm your consent to the location service (“opt-in”) by an SMS process. You will be sent a text message asking you to reply “YES” to confirm your consent to be located. You will not be located if you do not complete the opt-in by replying “YES”.
Note about SMS usage: Message and data rates may apply. Reply HELP to 84787 for help. Reply STOP to 84787 to cancel. You will receive up to 3 messages per month.
Opting Out of Location Service:
When using this location service, you will be automatically opted out of the service after 14 days. You will not be located after this unless you use the service again and provide your consent to be located at that time.
Protecting your Privacy:
Your privacy is very important to us and so this service uses only secure HTTPS communication with SSL Encryption to obtain your location data. When using this service, your location will be used to determine the status and current location of the load being delivered. These details will be provided to your customer/broker. Your location data will not be used for any other purpose. Your location data will be stored for 30 days for historical reporting purposes. After this, your location data will be deleted from the system.
Sharing of Location Information:
Your location data (latitude, longitude and accuracy estimate) will not be shared with anyone or used for any purpose other than its intended use (see section ‘Protecting your Privacy’ for more information).
All location data is securely stored using technology and security features that safeguard the privacy of your location information, including:
· Maintaining and protecting the security of computer storage and network equipment;
· Security procedures that require usernames and passwords to access sensitive data;
· Applying encryption or other appropriate security controls to protect location information when stored or transmitted by us;
· Limiting access to location information to only those with orders requiring such access.
For more information or help with this service, please email us at firstname.lastname@example.org or call 1-888-270-0482
SMS restrictions and account limitations: If you are attempting to opt-in to this location service and you have not received the SMS text message requesting your consent or you received the messages, but when you attempt to reply to the message you do not receive a response, then it is likely that your mobile phone account is configured to block text messages from Short Codes. Shortcodes are shortened, non-standard phone numbers also referred to as Promotional Codes or Computer Generated Codes.
To fix this challenge, contact your wireless phone carrier and ask that they enable your account to receive text messages from the Short Code 84787. Make sure to inquire how long it will take for the change to be effective so that you can try again.